I’ve often told many friends and family members when unhappy or even thrilled with a product, be it food or laundry soap, take five minutes out of your day to sit down and call the 1-800 number on the package and let them know how you feel. Often times you will get free samples, coupons, money back or a replacement mailed directly to you. It’s important to stand up for what you feel is right, or in some cases down right wrong.
The most important thing I can recommend is, be truthful. If you lie, it will come back on you later, it always does. An example of this is, say you set a side a whole day in doing nothing more then calling those 1-800 numbers. A lot of those products are linked to the same company. So if you keep doing nothing but insulting, they have records of your calls and you will end up getting nothing at all.
Some people need help in knowing what exactly to say or do when calling these types of 1-800 numbers so I have written up a few sample calls.
When calling 1-800 numbers for free stuff, be sure to have the product packaging on hand. They will ALWAYS want information off it.
“I’m just calling to let you know I’ve just tried (product), I must say I’m really impressed with it. It actually does what it says it will do.” Pause for their response, usually they thank you and ask for your address information to send you coupons for taking your time out of your day to call. They will also ask for barcode, and stamp code on the packaging.
“I just tried (product), I’m not at all happy with it. (Explain in as much detail as possible WHY you aren’t happy with it.).”
“I just tried (product) and I noticed you have other types available and I’d like to try them, would it be possible to get a samples or coupons for those?” (The worse thing you could get is a no, and if you do get a no, it is their loss, as obviously they don’t want to promote their products.)
Please don’t follow the above examples like a script; they are only small samples of what you could say to the customer service agent.
Another important tip to make note of is, many companies are related, by this I mean Proctor and Gamble and Kimberly Clark, both have a long line of products they make. If you are making a lot of 1-800 calls for free stuff, either samples or coupons, you are going to be on record and faced with nothing more then a mere thank you. So compare the 1-800 numbers as well as company name.
Don’t forget where you purchased the product from, often times the store you purchased the product at will need to be contacted if it’s a bad product. Or like in the past, I called Healthy Choice to ask them if Giant Eagle’s price was too high on a product, and they admitted it was $3 higher than it should retail for. I’m sure the store will be contacted because their sales of that product are being hindered due to price gouging. I’m guessing what Giant Eagle doesn’t know is, they are causing problems with Health Choice’s estimated sales, and marketing results. Thus, the product may be pulled due to low sales.
Even generic products have a 1-800 number on them.
It is always a good idea to have a spare email address ready for these calls. Many of the product creators have email lists that send out coupons, sweepstakes, contests, and other valuable news you may want to join.