Enterprise Home Care and it employees should be avoided at all costs. And here’s why.
I needed an aide to give me some respite from taking care of my elderly father 24/7. We were provided an aide last June (2018). I won’t use any names. This aide stayed with us till about Christmas. Which was a relief because I didn’t know what to get the aide as a gift and was later told it was not appropriate to anyway. The first aide shared horror stories of Enterprise Home Care. How she would go to a new client and another caregiver was already there. So in other words Enterprise Home Care didn’t know how to do scheduling very well. So when she was replaced that’s when the fun and games started.
We were lucky to have an aide show up at all, and if and when one did it was when we didn’t want one, or two showed up. That’s when I started my journey online to see just how bad Enterprise Home Care really was. Ex clients and caregivers alike provided bad feedback. They too commented how the schedulers didn’t know what they were doing. How the workers come in whenever they felt like it. (Nurses confirmed this as well.) But that doesn’t affect me, that’s their business. The aides showing up when asked not to upset me greatly, and made my father more irate which is NOT ideal!
I had to call and stress, to not send aides when not asked for. When aides didn’t show up, I the client was left to call Enterprise Home Care to let THEM know. When Enterprise Home Care gets alerted via their mobile devices that no aide has checked in! I personally just love doing other people’s jobs I’m not paid to do. Because I don’t run any businesses nor even bother to take care of my father! This pushed me over my limit and I ended up going off on the boss. If they can’t do their jobs they shouldn’t be in business. It’s bad enough that for some reason every single aide that has been sent out seems to think they have to shake the dust off a dust mop and sweep it up with a broom! SERIOUSLY!? I use to clean HUGE houses out in Hudson. If I did that I would have been fired! It spreads the dust and my father has COPD! He does NOT need more dust flying around the house by an AIDE!
I rarely if ever got a day off because the countless new aides felt the need to talk to me tons instead of my father except ONE who quit because of the way Enterprise Home Care treated her. She basically ignored me which was great because she wasn’t here for me but my father.
I created a print out of directions on how and what to clean so I could get a break. The guide over time was one paragraph to a full two sheets of a word document. All because I had to lay things out very simply. “Clean the sink, counter top and back splash.” I’m not being anal about cleaning. But seriously, if you are cleaning a sink the back splash is right there! The boss looked over the document and saw nothing wrong with it as well. I’m not asking for a ton of cleaning, and I’m not asking for the inappropriate or impossible. When I was a caregiver for my neighbor I did WAY more then the aides have ever been asked to do!
Aides would show up late who were then told by Enterprise Home Care to stay just as late as they showed up. Heck that the client has plans after they leave or MEANT to leave! And yes that happened MANY times. There is no excuse for lateness and it’s not professional to expect the client to stay around for a late caregiver. My dad had physical therapy each day the aide was late but did Enterprise Home Care, CARE? NO!
When an aide would call off, the Aides would call and tell me the truth while Enterprise Home Care would call me and bold face lie. And one aide was really very pissed because she drove for Uber and they EHC told me that her car broke down. TWICE! She felt she was being jinxed and sure enough later that very week her car did break down. She had the flu and that was why she didn’t show up. I told Enterprise Home Care that I knew they were lying to us and I didn’t appreciate it. They kept on lying. Even the first aide shared with me how what EHC was doing and saying was wrong. She was a strong Christian and didn’t like them lying at all. She point blank said there is no excuse for it and it’s not right. I’ve seen this woman preach, she too would have no reason for lying.
The last aide they sent out must of came from jail. She got smart with me twice on her first and ONLY day! She told me how the work she was here to do wasn’t for my father but it was for me. She did what I can only call a racists judgment noise moan that I’ve heard a thousand times in HIGH SCHOOL from the group of bully’s. No aide in their right mind, needs to come into someone else’s house and pass judgment! I fired her mid shift! Talk about scraping the bottom of the barrel! My father and I both felt as though she didn’t want to be here.
Many of the aide shared stories how their other clients would complain that all the previous aides would do is sit on the phone talking or texting. That they were thankful that their aide actually did work! Plus at one point the boss came to our house and shared how they were having problems with aides being on the phone the whole time they were at the job. This was only an issue with the “jail” aide who was on the phone for 35 minutes about her 55 yr old boyfriend that was acting like he was 12. I have personally witnessed my neighbors aide sitting in the kitchen on the phone for hours at a time. She never cleaned a thing.
So in closing, Enterprise Home Care doesn’t actually CARE at all but for the bottom line. MONEY. The purpose of this review is to warn people. Who would want an agency like this taking care of a loved one? NOT ME!